"I just wanted to send my sincere thanks to you all, the GP's and the Reception team for all you do. Today I had a call from your wonderful pharmacist, who, as ever, was professional, diligent and caring. I cannot praise her enough, what an exceptionally kind and beautiful soul she is, inside and out. I had the pleasure of meeting her earlier this year and she was exactly the same then. She is a credit to your team, as I am sure you already know, but I needed to send my heartfelt thanks to her, and all of you. YOU ALL MAKE A DIFFERENCE!!!! the biggest difference that I suppose often gets overlooked, but without you all individually devoting your time and efforts, the NHS would be nothing. You should all be so proud of yourselves, I am of you. Thank you from the bottom of my heart for all you continually do to support us and our loved ones, we are so fortunate for the service and care you provide"